the productbeats show
Episode 103
Organizations collect a lot of KPIs. But KPIs are not key indicators or indicators of key performance. They don’t measure anything which affects customer satisfaction. However, metrics are key indicators. How do we use them effectively to improve customer satisfaction?
Well, watch the Productbeats Show from April 26th and when we welcome accredited Kanban coach Anna Radzikowska and learn how to navigate the universe of metrics.
